Customer FAQs – click HERE for a printable version
- Electric bills are due on the 15th of every month, unless it lands on a weekend or holiday; then it is the following business day
- You can pay with Cash, Check or Money Order at the Village Office, via the mail slot on the front door, or via mail. You are able to make Debit/Credit payments on our website only at https://villageofgreenisland.epayub.com/Account/Login?ReturnUrl=%2F. Instructions are below.
- Pick-up for bulk items that can’t go into the garbage barrel can be picked up on Thursday’s. You must contact the Village Office at 518-273-2201 to schedule and make payment. Visit https://villageofgreenisland.com/village/recycling/ycling/ for more info.
- Recyclables go into clear plastic bags and must be placed outside of the garbage barrel. Cardboard must be flattened and stacked/tied.
- Lawn bags can go out on garbage day also, with ONLY leaf/grass inside of them. (No dirt or stone)
- You can register for Everbridge notifications at the Village Office or via this link https://villageofgreenisland.com/village/ to receive notifications by phone, text and/or email when there are important things happening in the Village (snow removal, spring street cleaning, planned water/electric outages, etc)
- IMPORTANT: During snow removal and spring street cleaning, your car MUST be removed from the street until that street is completely done. Please note: if you move your vehicle to another street while snow removal/cleaning is still going on, your car must be moved from that street also if has not been completed yet.
Online Payment Instructions
- Go to www.villageofgreenisland.com
- Hover over Services on the header, select Pay Utilities Online
- You will need to register your account, if you haven’t already
- Click on where it says Don’t have an account? Register here
- Select the service you are registering for via the dropdown (Green Island Power Authority or Water & Sewer)
- Register your account as your bill shows, with name, account number, etc
- Please be patient, sometimes the website is slow
What is the 2011 rate schedule?
Please click here to view a PDF containing the 2011 rate schedule.
Please click HERE for a summary of your rights and responsibilities as a GIPA customer.
Request for historical billing information for a residential premise:
The Green Island Power Authority shall make available to any landlord or lessor of residential rental premises, within ten days of receipt of a written request therefor from any prospective tenant or lessee thereof, prior to the commencement of tenancy or execution of a lease, information consisting of the charges incurred at such premises for electric service for the life of the dwelling unit or the preceding two-year period, whichever is shorter. Such information shall be identified solely by the address of the dwelling unit, and no other information identifying the owner, lessee, or other occupant of the dwelling unit shall be utilized for, or made available in connection with, the furnishing of billing information. Such information shall be furnished to both the landlord or lessor and to the prospective tenant or lessee without the imposition of any charge or fee.
Click HERE to print a copy of this notice
GREEN ISLAND POWER AUTHORITY
NOTICE TO RESIDENTIAL AND SMALL BUSINESS ELECTRIC CUSTOMERS
Moratorium on Electric Service Termination and Opportunity for Deferred Payment Agreements
On May 11, 2021 Governor Cuomo signed into law amendments to the Public Service Law that prevent municipalities and public utilities from terminating electric service provided to residents and small businesses with twenty-five or fewer employees for non-payment during the COVID-19 state of emergency.
All electric suppliers must notify residential and small business customers of the protections afforded under the law.
Please be advised that service termination is prohibited for an additional 180 days after either the COVID-19 state of emergency expires or December 31, 2021, whichever is earlier, for those residential and small business customers who have experienced a change in financial circumstances due to the COVID-19 state of emergency. If you are a resident or small business that has experienced a change in financial circumstances due to the COVID-19 state of emergency and would like to request relief from service termination during the 180 days after the COVID-19 state of emergency expires, you must contact Lynn McGivern, Billing Supervisor, at 518-273-2201.
Please be further advised that the law does not eliminate a customer’s obligation to pay accrued charges. However, customers who have experienced a change in financial circumstances due to the COVID-19 state of emergency must be provided with the opportunity to enter into a deferred payment agreement without the imposition of deposits, late fees, or penalties.
If you are a residential or small business customer who has experienced such a change in financial circumstances and wish to enter into a deferred payment agreement to address any outstanding or accrued payments, you must contact Lynn McGivern, Billing Supervisor, at 518-273-2201. Additional information and supporting documentation from customers seeking to enter into a deferred payment agreement may be required.
Customers that do not request protection from service termination or do not enter into a deferred payment agreement, will be subject to regular service termination procedures upon the expiration of the Public Service Law’s protections.
Please direct all other questions and concerns to Kristin Swinton, CEO, at 518-271-9397.
Click HERE to print a copy of this notice